Imagine how much easier your day would be, if you had a cost effective way to use Human Behavioural Science to meet the 3 needs that make your contact centre agents happy, engaged and satisfied?
“Wait times have been reduced by between 30% and 50%. These improvements really could be the difference between life and death”
“Our agents appreciate the fast refresh, clean designs and the way Optymyse gives them the information they need to make decisions overall.”
“Optymyse is the face of our Contact Center”
“Optymyse is easy to use and intuitive!”
“We live and die by the Optymyse screens”
“Optymyse is a neat tool!”
“Its great to learn how to make our agents feel more positive, and what not to display on wallboards”
USING TV SCREENS TO MEET AGENT NEEDS
If you switch your wallboards off for a day are you certain your agents will be upset? Or would they breathe a sigh of relief and actually be happier?
If you’ve tried to create an engaging contact centre in the past and have failed, it’s not your fault. Even today there are companies who will convince you that displaying boring screens full of metrics is the best way to improve your contact centre. They are wrong!
“It’s great to learn how to make our agents feel more positive, and what not to display on wallboards”
— Brightside Insurance, UK
IF YOUR AGENTS CAN SEE IT, IT’S FOR THEM!
If your contact centre wallboards are focused on the needs of your supervisors it’s not your fault but you’re unintentionally saying to your agents “You are not important”.
By teaming up with SJS solutions you have started a journey towards becoming a Contact Centre Superstar, we don’t just give you new ways to engage and earn the respect of your agents, we show you how to create the perfect contact centre by meeting the key human needs which deliver employee satisfaction.
— Incommunities, UK
NOW I HAVE AN AGENT CENTRIC WALLBOARD WHAT DO MY SUPERVISORS GET?
Optymyse is the new way to create engaging environments for agents, that doesn’t mean we forgot supervisors and managers. Instead of causing unnecessary stress in your agents, Optymyse allows you to create custom dashboards specifically designed for supervisors, leaving your TV screens fully focused on your agents.