What is Optymyse? 2017-11-16T16:49:05+00:00

Optymyse – The New Face of your Contact Centre

“Wait times have been reduced by between 30% and 50%. These improvements really could be the difference between life and death”

-- Tracey Leigh Cook, Project Manager, South Wales Police

“Our agents appreciate the fast refresh, clean designs and the way Optymyse gives them the information they need to make decisions overall.”

-- La Capitale, Canada

“Optymyse is the face of our Contact Center”

-- Oldcastle Materials, USA

“Optymyse is easy to use and intuitive!”

-- Plusnet, UK

“We live and die by the Optymyse screens”

-- Scion Dental, USA

“Optymyse is a neat tool!”

-- Teleperformance, Mexico

“Its great to learn how to make our agents feel more positive, and what not to display on wallboards”

-- Brightside Insurance, UK
Yes, I want a perfect contact centre
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USING TV SCREENS TO MEET AGENT NEEDS

If you switch your wallboards off for a day are you certain your agents will be upset? Or would they breathe a sigh of relief and actually be happier?

If you’ve tried to create an engaging contact centre in the past and have failed, it’s not your fault. Even today there are companies who will convince you that displaying boring screens full of metrics is the best way to improve your contact centre. They are wrong!

Show me how to meet my agents needs

“It’s great to learn how to make our agents feel more positive, and what not to display on wallboards”

— Brightside Insurance, UK

IF YOUR AGENTS CAN SEE IT, IT’S FOR THEM!

If your contact centre wallboards are focused on the needs of your supervisors it’s not your fault but you’re unintentionally saying to your agents “You are not important”.

By teaming up with SJS solutions you have started a journey towards becoming a Contact Centre Superstar, we don’t just give you new ways to engage and earn the respect of your agents, we show you how to create the perfect contact centre by meeting the key human needs which deliver employee satisfaction.

Show me how to create the perfect wallboard

“Extremely Useful”

— Incommunities, UK

NOW I HAVE AN AGENT CENTRIC WALLBOARD WHAT DO MY SUPERVISORS GET?

Optymyse is the new way to create engaging environments for agents, that doesn’t mean we forgot supervisors and managers. Instead of causing unnecessary stress in your agents, Optymyse allows you to create custom dashboards specifically designed for supervisors, leaving your TV screens fully focused on your agents.

Yes, I want a new way to make my contact centre agents happier

“Your wallboards are absolutely fantastic. I must have it!”

— AndrewsOnline, UK

FOR EVERY PERCENTAGE INCREASE IN EMPLOYEE ENGAGEMENT YOU GAIN THE SAME IN PROFITABILITY

But that’s not all, companies with more engaged employees also experience significantly lower staff turnover, shrinkage, absenteeism, mistakes and incidents.  In a contact centre that means higher levels of First Call Resolution (FCR), more positive experiences, high levels of Customer Satisfaction and lower recruitment and training costs.

Yes, I want to increase profitability

NEW LOOK CONTACT CENTRE IN A MATTER OF HOURS

Show me Optymyse in action