ian.kaney

About ian.kaney

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So far ian.kaney has created 4 blog entries.

How to transfer CSAT metrics to Agents in real-time

Learn how sharing Customer Feedback increases Agent Engagement and Performance, plus watch how After Call Survey metrics are gathered in real-time and passed to Agents via TV screens using the Optymyse API and ODBC connector.

How to transfer CSAT metrics to Agents in real-time 2017-03-07T15:19:44+00:00

How to use TV screens to solve Agent Disengagement

We know how annoying it is to register for things twice but there’s no easy way to give you access to this webinar without sharing it via GotoWebinar, so if you’re ok with it would you mind clicking the link, quickly filling out the short form so we can give you access. Thanks. https://attendee.gotowebinar.com/register/7202422766098600705

How to use TV screens to solve Agent Disengagement 2017-06-29T12:21:59+00:00

Wallboard best practice

Learn How The New Breed of Contact Center Professionals are Re-engaging Agents Using an Intelligent Mix of Business Metrics, Self Development and Social Inclusion.

Wallboard best practice 2017-02-07T16:15:46+00:00