Customer stories 2017-10-17T10:27:15+00:00

Customer Stories

What our clients are saying about Optymyse.

“The additional screen design features are great, but the main reason we chose Optymyse is the time it saves us on administration, compared to the other systems we looked at.”

– Francois Lemieux, La Capitale, Canada

Case Study

“The great news is that the team at SJS have developed such a user friendly product that I have been designing/editing pages since we got the system running. That’s exciting! Thank you so much!”

– Aaron Snyder, Delta Dental, USA

Case Study

“We live and die by the Optymyse screens”

– Jeanine Sear, Scion Dental, USA

Case Study

“We no longer rely on e-mails and written communication to get key messages to our agents”

– Andy Shaw, Operations Manager, Premium Choice, UK

“Very straight forward! System is easy to use and intuitive!”

– Lee Simister, Business Support Team Leader, Plusnet, UK

Case Study

“Before Optymyse I was embarrassed to let senior executives walk around the Contact Center”

– Delores Mears, Oldcastle Materials, USA

“We really appreciate the support your team have provided. Optymyse is a neat tool”

– MIS Regional Manager, Teleperformance, Mexico

Case Study

“Optymyse is wonderful I can see what resources I have available and the demand on these resources from anywhere in my contact center, plus I know my agents can see this same information no matter where they are.”

– Robin McClelland, Director, Member Services, Maryland Retirement and Pensions, USA

“SJS have been brilliant; their Optymyse product offers us a lot more flexibility and many features that we are still to explore.”

– Angelo Chrysanthou, Head of IS, Vision, UK

Case Study

“Our contact center is much improved since we deployed Optymyse morale is up and the agents love the Optymyse screens”

-Ashley Van Beck, Contact Center Supervisor, MYCMCU, USA

“Great training, the Optymyse system is flexible and has already had a beneficial impact on the organisation. Thank you very much!”

– Matt Hill, Portland Travel, United Kingdom

Case Study

“Wait times have been reduced by between 30% and 50%. These improvements really could be the difference between life and death”

– Tracey Leigh Cook, Project Manager, South Wales Police

“SJS give us more than just the software to create amazing wallboard’s, they also help us understand what NOT to put on our wallboard’s”

– Jonathan Button, IT Support Analyst, Brightside Insurance, UK

Case Study

“We short listed three wallboard suppliers and scored them on a combination of price and quality. SJS easily out scored their completion”

– Cheryl Parsons, Contact Centre Manager, Cheshire County Council

Case Study