Features 2017-07-31T13:45:45+00:00

Features

The agent disengagement puzzle. We’ve solved it!

Bring your data, brand and communications to life, create engaging environments and get the best possible performance from your personnel.

With Optymyse YOU control every aspect of your screen designs and can push these unique designs to any HD TV Screen(s), Desktop(s), Tablet(s) or Smart Phone(s).

To help you get started and avoid common wallboard design mistakes, we give you a free template from our library, from there you simply add your metrics, threshold alerts, messaging and branding or start to create something uniquely engaging. By involving your marketing and HR departments you can be certain your brand and company messaging is aligned, plus asking your agents what information would help them most will improve buy in and engagement. Optymyse is the most powerful contact centre wallboard product on the market today and we continue to add features on a regular basis.

Whether you choose to deploy Optymyse as an on-premise solution or via our cloud services, giving every department, and every agent engaging screens is quick and cost effective. Simply order the number of Display, Desktop and or Mobile licenses you need to ensure all of your key personnel have access to the information they need to perform at their best and if you grow and need more tell us and we will issue more licenses so there is no delay. With Optymyse you no longer need to subject your agents to bland call handling metric only wallboards, instead quickly enhance your agent environment with screen designs you can be proud of.

Anything you put in front of your agents will have an impact on their behaviour, their mood and the way they respond to your customers needs and over emphasis on call handling metrics will have a negative impact on agent morale. With the introduction of the Optymyse REST API*, plus our new range of easy to deploy products, you are now able to take data from anywhere and display it on anything! By sharing real-time metrics from; CSAT, Support Desk, CRM, Social Media and other software you are able to deliver a more rounded view of how well your employees are performing, sharing more information with employees is a proven method of improving engagement, autonomy and reducing attrition.

Approved Contact Center Connectors
AVAYA CMS, AACC, ACCS
Cisco UCCE, UCCX
ShoreTel ECC, Connect
Unify OSCC, OSEE

Helpdesk, Support and Social Media
Zendesk
Facebook
Twitter

ODBC
SQL Server
MySQL
Informix
PostGresSQL
MongoDB
CSV
MS Excel
SalesForce.com
CDR
and more.

*Optymyse REST API provides a powerful, convenient, and simple Web services API for interacting with Optymyse.