How to transfer CSAT metrics to Agents in real-time

Learn how sharing Customer Feedback increases Agent Engagement and Performance, plus watch how After Call Survey metrics are gathered in real-time and passed to Agents via TV screens using the Optymyse API and ODBC connector.

Who should attend: Contact Centre Managers, IT Manager, Contact Centre Specialists, Contact Centre Technical Architects, Contact Centre Sales Managers, Contact Centre Resellers and anyone who wants to improve Agent Engagement.