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Emergency Services2018-06-06T11:51:29+00:00

Almost Done! Which template shall we customise for you?

Stress Reduction Template
999 & 101 Template

“Wait times have been reduced by between 30% and 50%. These improvements really could be the difference between life and death”

– Tracey Leigh Cook, Project Manager, South Wales Police

INTERROGATE US:

Optymyse has successfully been used to achieve impressive improvements in call handling performance for several Police Authorities in the UK, simply put, Optymyse guarantees your call handlers know the moment a 3×9’s call hits your Queue plus how many call handlers you have available in real time.

With Optymyse you can cover both audible and visual alerts with one solution.  Using advanced threshold rules you can tell your call handlers when resources run low, and when 999 calls hit your queue you can play a audio alert of your choice plus display a huge pop-up message to ensure everyone sees and hears what is happening.

Optymyse is the last visual communications solution you’ll need to buy, the products flexibility and comprehensive array of templates means it’s suitable for any situation where visual communications or employee engagement is required; reception, corridors, meeting rooms, customer care centres, call centers and help desks will all benefit from Optymyse. Once you’ve purchased the Optymyse core software for one purpose, adding licenses is inexpensive, fast and easy meaning you can create consistent messaging throughout your organisation.

Being a Police Call Handler is a tough job, hoax calls and stress all contribute towards a feeling of dissatisfaction which often leads to officers asking “Why do I bother”.  Optymyse is a visual way to recognise the excellent work you and your officers do, by sharing words of encouragement, positive customer feedback and advice Optymyse is able to help you reduce employee turnover.

The more times your agents are asked questions they don’t have the answers to the more their stress levels rise, we’ll show you have you can make the most of the information you already have and get it to your agents when they need it most.

No one likes their efforts to be unnoticed, unfortunately traditional wallboard’s do just that, the solution is to set positive thresholds to reward your teams when SLAs are within target, this can be done using pre-configured scrolling messages and pop-up boxes, you configure as you like.

Yes, by sharing tips, advice and knowledge with your call handlers you’ll ensure they have the latest techniques for dealing with members of the public.

In 2009 we embarked on our first Police Control Room deployment at one of the most secure sites in the UK – The Northern Ireland Police Service. Since then we have deployed Optymyse with some of the UKs largest Police services.

Our close and long relationship with Unify in the UK means we are often asked to assist emergency services to understand wallboard best practice and make the most of Optymyse.

Stress is a major factor for emergency services control rooms and contact centres, our goal is reduce stress with the right mix of messaging and measuring.

Optymyse is a secure, software only, browser-based software package developed to work with any TV, desktop or mobile device.

Optymyse is delivered via a tried and tested installer and takes minutes to install.

Optymyse requires a low spec VM or can be deployed in the Cloud.

SJS have a selection of tried and tested connectors compatible with major Contact Centre technology (Avaya, Cisco, Genesys, Mitel, Unify etc) plus QBuster & ODBC.

Optymyse includes a REST API allowing connections into any system.

No need for proprietary hardware, you choose the device you want to connect to your TVs (eg. Raspberry Pi3, Intel NUC, ChromeBox etc)

No on-site installation required, stress free scalability.

Call handling metrics, Knowledge base articles, tips, advice, training reminders, RSS news feeds, weather, CCTV, traffic cams, incidents, WFO metrics, new channels, birthdays, fund raising, team building and more.

You’ll start with one of two Police specific templates, we’ll also train you to give you the skills to make changes to templates, set thresholds, adjust metrics, add messaging and more.

If you have a clear idea of what you want your new Optymyse screens to look like we can also create a bespoke template for you in a short space of time.

Join these Police Authorities who are using Optymyse to beat National Call Handling Standards and reduce call handler stress:

SOUTH WALES POLICE

SOUTH YORKSHIRE POLICE

NORTHERN IRELAND POLICE SERVICE

AVON & SOMERSET CONSTABULARY

LANCASHIRE POLICE

MERSEYSIDE POLICE

LINCOLNSHIRE POLICE

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