A Contact Centre Superstar has the respect and full support of his or her agents no matter how tough it gets.
Contact Centre Superstars always fight for tools which support their agents.
Contact Centre Superstars dare to question anything they feel will damage the wellbeing and positivity of their agents.
If you listen to so called industry experts they’ll tell you that traditional contact centre wallboards work, yet a basic phycology proves this to be untrue.
Contact Centre Superstars:-
Believe their agents are super human
Build engaging environments agents love
Challenge the value of traditional wallboards and reporting
Support, Protect and care for their agents in every way possible
I am a Contact Centre Superstar