Webinars 2017-11-06T16:34:10+00:00


Credit Union Webinar

We know Customer Care is a key reason why your customers choose you over traditional banks. Let us help you maintain that USP by making the lives of your agents better https://attendee.gotowebinar.com/rt/2008108841105656066


Contact Centre Master Class

Uncover the secrets to happy contact center employees WITHOUT a behavioural science degree https://attendee.gotowebinar.com/register/51549887231104771

How to transfer CSAT metrics to Agents in real-time

Learn how sharing Customer Feedback increases Agent Engagement and Performance, plus watch how After Call Survey metrics are gathered in real-time and passed to Agents via TV screens using the Optymyse API and ODBC connector.

How to use TV screens to solve Agent Disengagement

We know how annoying it is to register for things twice but there’s no easy way to give you access to this webinar without sharing it via GotoWebinar, so if you’re ok with it would you mind clicking the link, quickly filling out the short form so we can give you access. Thanks. https://attendee.gotowebinar.com/register/7202422766098600705

Wallboard best practice

Learn How The New Breed of Contact Center Professionals are Re-engaging Agents Using an Intelligent Mix of Business Metrics, Self Development and Social Inclusion.