Webinars

Webinars 2017-06-06T14:33:31+00:00

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How to transfer CSAT metrics to Agents in real-time

Learn how sharing Customer Feedback increases Agent Engagement and Performance, plus watch how After Call Survey metrics are gathered in real-time and passed to Agents via TV screens using the Optymyse API and ODBC connector.

How to use TV screens to solve Agent Disengagement

Agent disengagement is costing our industry billions a year. An agent heading for the door is just the tip of the financial iceberg. The costs of recruitment, training and onboarding new employees have skyrocketed and as contact centers become more complex, the challenges are set to grow.

Wallboard best practice

Learn How The New Breed of Contact Center Professionals are Re-engaging Agents Using an Intelligent Mix of Business Metrics, Self Development and Social Inclusion.